Jarvis Goodfellow

Cloud & Data Solutions Manager

Engineering Lead: Cloud, Data, AI & IT

• Built the engineering team almost entirely from within: identified and developed four individuals from support roles into substantive engineering positions, with zero attrition over four years.
• Currently leading a full on-premises to Azure migration, completing within 6–9 months.
• Requested and granted early access to Azure OpenAI models at European launch; built two production apps — a GPT-4 platform registered to 250+ staff with 100+ active weekly users saving 100+ staff-hours per week, and a RAG-powered HR assistant on Azure AI Search cutting query response from 72 hours to instant.
• Delivered a Customer Service RAG PoC surfacing real-time answers during live calls, directly contributing to a multi-million-pound contract win.
• Currently leading Microsoft 365 Copilot rollout organisation-wide, including policy, security governance, custom knowledge bases, and onboarding hubs; delivering AI enablement sessions to senior stakeholders, including VP-level external partners.
• Drove £500k+ in documented process automation savings (~4 FTE equivalent over six years) across business operations and engineering workflows.

Cloud Infrastructure Analyst

• Acted as highest technical escalation point; consistently resolved P1 incidents, including legacy system failures with zero documentation.
• Transformed the Azure estate from an unmanaged single subscription to a Terraform-managed, PCI DSS 4.0-compliant environment of 300+ resources across dev/test/prod, with CI/CD pipelines and 99.99% SLA on critical services.
• Introduced Terraform and mirrored dev/test/prod environments from scratch, alongside PowerShell automation to eliminate manual provisioning; laid the architectural groundwork for the full PCI DSS 4.0 overhaul.
• Eliminated all manual deployments via Azure DevOps CI/CD pipelines, freeing engineering teams from release management overhead and giving them back time to focus on code quality and feature delivery.
• Embedded vulnerability scanning, static code analysis, and security and quality gates into CI/CD workflows, shifting security left and catching issues before they reached production.
• Automated PCI DSS compliance processes, including automated web vulnerability scanning.

Application Support Analyst

• Delivered the initial document fulfilment automation, replacing two FTE with a resilient automated workflow now generating thousands of personalised communications per week.
• Managed specialist insurance applications and database environments; built foundational security awareness through hands-on red team exercises and web application penetration testing, informing the security-first approach carried through all subsequent infrastructure work.
• Maintained and developed internal and external company websites, including intranet platforms and a PHP-based consumer-facing homepage.

IT Support Analyst

• Provided IT support across a large hospital environment; built internal web tools to automate daily workflows and KPI reporting dashboards for clinical departments.

Microsoft Certified: Azure Fundamentals (AZ-900)

IT Application Development — Level 3 Diploma

Application & Web Development · Computer Networking · Information Security

Forensic Science — Level 3 Diploma

Forensic Investigation · Criminology · Applied Science